Khalid BASIYD FELLAHI

Annemasse, France

• User account management on Active Directory (creation, GPOs) and Microsoft 365 / Exchange account provisioning.
• Install, migrate and maintain Windows 10 / 11 user workstations.
• Multi-site WAN connection supervision.
• IT asset management (PCs, Canon / Ricoh / HP printers).
• User support, install and deploy IT equipment.
• Hands-on discovery and contribution to VMware ESXi / vSphere virtualised infrastructure (Windows + Linux).
• Supporting Veeam Backup management and off-site backup copies.

• Active Directory
• GPO
• Microsoft 365
• Exchange
• Windows Server
• VMware vSphere
• Veeam Backup

MonSite74.fr / PC74.fr · Self-employed

Alongside my employed roles, I build and host websites for clients and personal projects — from development to Linux server administration, end-to-end.

• Dedicated and VPS Linux server administration (Ubuntu, Debian, CentOS): install, hardening, monitoring, backups.
• Web development in PHP, HTML, CSS. CMS deployment and customisation: WordPress, PrestaShop, Joomla, PHPBoost, Xoops.
• Web servers Apache, Nginx (reverse proxy) and LiteSpeed: configuration, performance tuning and caching.
• Live streaming servers (Nginx-RTMP) and CDN distribution.
• Mail servers: Exim, Postfix, Sendmail.
• Security: IPtables, CSF, LFD firewalls.
• SEO and performance optimisation (Core Web Vitals).

• Linux
• PHP
• Nginx
• Apache
• WordPress
• PrestaShop
• MySQL
• JavaScript
• SEO

Marseille, France

• Hardware, system and network incident resolution via ServiceNow (N1 and N2).
• Office 365 and application incident management via ServiceNow (N1 and N2).
• Friendly on-site support at the "Digital Bar".
• Access and account management via Active Directory, LDAP and IAM.
• Networking IT equipment (patching, installation…).
• Imaging, configuring and installing IT equipment (desktop, laptop, tablets, printers…).

• ServiceNow
• Active Directory
• LDAP
• IAM
• Office 365

Marseille, France

• Daily imaging of ~100 desktops and laptops, ensuring commissioning and availability.
• Hardware upgrades (RAM, hard-drive replacement) to optimise performance.
• After-sales support: diagnosis and replacement of components (screens, keyboards, internals) to maintain reliability.
• IT equipment logistics: order preparation, processing and tracking.
• Accurate and on-time equipment dispatch to guarantee user satisfaction.

• Imaging
• Hardware
• Logistique IT

Lille, France · Permanent contract

• Hardware, system and network incident resolution via ServiceNow (N1).
• Imaging, preparing and installing workstations (thin clients, laptops, desktops).
• Install and configure IT equipment (printers, scanners, keyboards, headsets…).
• Handle calls, emails, requests and N1/N2 incidents on office, network and server tools.
• Network setup and equipment configuration (routers, firewalls, switches).
• Infrastructure monitoring (system resources, updates, supervision).
• Update documentation, procedures and internal resources for operational continuity.

• ServiceNow
• Windows Server
• Routers / firewalls / switches

Lille, France · Permanent contract

• Contributed to deploying the Internet On Board (IOB) project on SNCF rolling stock.
• Install and fix onboard communication antennas.
• Configuration and commissioning of onboard network equipment.
• Cabling and connection operations.
• Level 1 and 2 incident diagnosis and resolution.
• Functional tests and pre-operation installation validation.
• Intervention reports and rail quality / safety procedures.

• Onboard networks
• Cabling
• Antennas
• IOB

Tortosa, Spain · Permanent contract

• Custom PC assembly, configuration and installation.
• Preventive and corrective IT asset maintenance.
• Hardware diagnosis, repair and refurbishment.
• N1 and N2 technical support, remote and on-site.
• Active Directory administration and user account management.
• IP telephony deployment and support (Asterisk, VoIP).
• Incident ticket management (GLPI), procedure writing and technical reports.

• Active Directory
• Asterisk VoIP
• GLPI
• PowerShell
• Office 365

Turin, Italy · Internship

• Install and configure IP telephony solutions (Asterisk, Elastix).
• VoIP PBX deployment and configuration.
• IP terminal configuration and maintenance (Yealink, Yeastar and others).
• User account management, extensions and dial plans.
• Network and IP telephony incident diagnosis and resolution.
• IP video surveillance system install, configuration and maintenance.
• User technical support and operational documentation.

• Asterisk
• Elastix
• Yealink
• Yeastar
• IP CCTV